Tuesday, April 8, 2014
Bad example of a FAQ
Remember our discussion of Frequently Asked Questions lists (FAQs)? Usually, there are about 10 questions or so that address questions that are frequently asked; The device won't power on, something doesn't work, won't recharge, etc. If you would like to know how *not* to create a FAQ, take a look at the one provided by ImageViewer IrfanView! No search, no categorical arrangement, no ranking by popularity, nothing. Additionally, the font is so small you can't make out one question from the next. Finally, there's no possible way these are *all* 'frequently asked.' This is not how you do it, people!
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ReplyDeleteWhat an annoying FAQ page. There isn't even a search bar to help locate a question. You are right though, there are no categorical arrangement or ranking by popularity. What were they thinking posting up 78 FAQ's, and it is very difficult to read with such small font and somewhat highlighted key words.. Most FAQ pages that I have seen are about 10-15 questions that have very detailed answers.
ReplyDeleteThis FAQ is awful! I love FAQ's but not ones that look like this They are beneficial when trying to get clarity on what you need. I prefer ones that are topic/subject organized so I can click on the topic and it pops me down to the FAQ's that apply to a specific topic. That's a great way to structure and FAQ. I agree with Johnny that this one also has too many questions. Ones that are too long too!
ReplyDeleteThis is designed by someone who does not want to help their customers. This has no form of organization and it’s just a mess. There is no way that all those questions are FAQ. There is no spacing between those questions so it makes it that much harder to read. If I was looking for FAQs’ and found this page I would be so upset, I would call just to claim about the site. If they really do have that many FAQs; (which I doubt) they should have at least put in a search to make it easier for people.
ReplyDeleteStephanie Theobald
That isn't a good example of a FAQ site. I wouldn't be too please with it, there are way too many in dept questions. The FAQ need to be straight to the point and provide a detailed answer to help clarify.
ReplyDelete-Kristen Lalli
Maybe if this website used some sort of organization method for those hundreds of Frequently Asked Questions it would be okay! Like for example, if there were broad categories with bullets under them, or if they were at the very least alphabetized! I would get so frustrated with that FAQ page that I'd rather wait on hold for hours to get through to a customer service representative than to read through every single irrelevant question that doesn't pertain to the question I need answered,
ReplyDeleteWhat a pain this site would be if you actually needed help with something, and when you do need help you can't even rely on the FAQ page, that could potentially help you along the way. If I saw this on a site that I was having troubles with, I would be more frustrated when looking at the page, than when I was when I couldn't figure the problem I was having out. This is something that this site should really focus on to make it more user friendly for their customers.
ReplyDeleteShane Booth
I agree that this FAQ is just terrible. Not helpful at all just adds to frustration. It would force me to actually pick up the phone and fight my way through the automated system. They will always tell you to look at their FAQ page but honestly I hardly ever find the information that I am looking for on the FAQ page. Good customer service is so hard to find these days.
ReplyDelete